RETURN & REFUND POLICY

At Xneonled, we want to ensure your complete satisfaction with our products. Each sign we create is tailored to your unique specifications. While our products are customized, we stand by our quality and offer a 90-day return window for new and unused items that do not meet our high standards. In the rare event that your sign arrives damaged, please reach out to us, and we will work diligently to resolve the matter to your satisfaction.

To initiate a resolution process, we kindly request the following information: proof of purchase, your order number, as well as clear photos and videos showcasing the damage or defects. Our dedicated customer service team will carefully assess each situation on an individual basis to ensure that you receive a replacement sign in perfect condition. To initiate a claim, please contact us at +1(307) 219-0529, and be sure to include your order number. Please note that we cannot accept any returns without prior authorization.

Damages and issues

Upon receiving your custom sign, we kindly request that you inspect it immediately. If you find any defects, damages, or receive the wrong item, please notify us promptly so that we can address the issue and make it right. You have up to 90 days from the receipt of your custom sign to report any claims and initiate a return process for new, unopened products in their original packaging. To evaluate your claim, we will need clear photos and videos showing the damage on the sign, as well as images of the packaging and shipping label. Please note that gift cards are not eligible for returns.

Return Shipping Costs: Please note that customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Replacements

Xneonled is committed to delivering top-quality products customized to your preferences. If your sign arrives damaged or defective, we are here to resolve the situation swiftly to ensure your satisfaction with your purchase. Please contact us in such cases, and we will work diligently to provide a replacement or suitable resolution to your complete contentment.