RETURN & REFUND POLICY

At Xneonled, we want to ensure your complete satisfaction with our products. Each sign we create is tailored to your unique specifications, and as a result, we do not typically offer refunds or returns. However, we understand that situations may arise, and we are committed to addressing any issues promptly. In the rare event that your sign arrives damaged, please reach out to us, and we will work diligently to resolve the matter to your satisfaction. To initiate a resolution process, we kindly request the following information: proof of purchase, your order number, as well as clear photos and videos showcasing the damage or defects. Our dedicated customer service team will carefully assess each situation on an individual basis to ensure that you receive a replacement sign in perfect condition. To initiate a claim, please contact us at +1(307) 219-0529, and be sure to include your order number. Please note that we cannot accept any returns without prior authorization. If you have any questions or concerns regarding a return, feel free to contact us at +1(307) 219-0529. We are here to assist you.  

Damages and issues

Upon receiving your custom sign, we kindly request that you inspect it immediately. If you find any defects, damages, or receive the wrong item, please notify us promptly so that we can address the issue and make it right. You have up to 7 days from the received of your custom sign to report any claims related to damage, defects, or errors on our part and may return it within 45 days. To evaluate your claim, we will need clear photos and videos showing the damage on the sign, as well as images of the packaging and shipping label. Please note that gift cards are not eligible for returns.  

Replacements

Xneonled is committed to delivering top-quality products customized to your preferences, which is why we do not typically offer returns or exchanges. However, if your sign arrives damaged, we are here to mediate the situation swiftly to ensure your satisfaction with your purchase. Please contact us in such cases, and we will work diligently to resolve the matter to your complete contentment.